Customer Success Manager

As a Customer Success Manager at AlayaCare, you will be responsible for setting and managing the strategic plan for Large customers, enhancing retention, adoption, and growth of your portfolio, and providing Quarterly Business Reviews to optimize the customer lifecycle. The role requires 5+ years of customer-facing experience, 3+ years of SaaS experience, and excellent communication and relationship-building skills.

Requirements

• 5+ years in a customer-facing role dealing with mid market or larger accounts in a customer success or account manager role.
• 3+ years of SaaS experience or experience working with post-acute software solutions.
• Proven experience managing and nurturing executive relationships with customers, including management of executive-level escalations.
• Ability to anticipate needs, innovate, and flourish in a fast-paced environment.
• Excellent written, oral, and presentation communication skills, with a demonstrated ability to shape narratives supported by data.
• Ability to develop market-specific strategies and plans based on industry best practices (ex. Pre-sales, Consulting) to improve growth efficiency and net dollar retention.
• Collaborative team player with exceptional relationship and interpersonal skills.
• Contributes to a culture of transparency and accountability and has a track record of operating with high integrity and honesty.

Benefits

• Equity in a well-funded, scaling company
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts
• Parental leave top-up and family support programs
• Inclusive by Design