Director - Application Support Operations, Remote

Aledade is seeking a strategic Director of Support Operations to lead the evolution of our support organization. The ideal candidate has a track record of leading complex support operations for a robust healthcare SaaS product and driving transformative, non-linear growth.

Requirements

• 8 years of proven leadership directing, overseeing, and scaling complex operations as a Support or Transformation Director for a public or private company with over 2,000 employees or $500M in revenue.
• Background in mid-to-large enterprise environments with the ability to navigate formal approach cycles and standardized reporting.
• Experience with application and interface support's best practices and industry standards.
• Hands on experience architecting enterprise-grade support platforms (eg. Zendesk).
• Experience with customer relationship management platforms (eg. Salesforce), project tracking tools (eg. JIRA).
• Experience with interface engine (eg. Nextgen Connect/Mirth, Corepoint, Rhapsody, Cloverleaf) and various connectivity methods, such as VPN, SFTP. XDS.b, XDM.
• Experience debugging healthcare transactions: Scheduling (HL7), Claims (837), and Clinical (CCDA).

Benefits

• Flexible work schedules and the ability to work remotely
• Health, dental and vision insurance paid up to 80%
• 21 days of PTO in the first year
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options