Director of Customer Operations

Director of Customer Operations will drive operational excellence, efficiency, and scale across the entire customer journey. Responsibilities include leading the strategy and execution across four critical operational verticals: Incident Management & Global Coverage, Customer Lifecycle Management, Customer Enablement and Adoption, and Reporting, Tooling, and Data Focus.

Requirements

• 10+ years of experience in Customer Experience, Cloud Operations, or Support leadership
• Proven track record building or scaling Customer Operations / Incident Management organizations in a fast-growth technical setting
• Strong technical fluency in cloud platforms (GPU, compute, networking, storage)
• Excellent communication and storytelling skills
• Ability to collaborate effectively with Engineering and SRE teams

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300/month