HelpDesk Tech
Alexander Technology GroupWestfield, Massachusetts, United States
Posted April 24, 2026
50000 - 60000 USD
Full Time
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
The Alexander Technology Group is seeking a Help Desk Technician I to provide technical support to internal users in a collaborative team environment.
Requirements
- Provide technical support for desktops, laptops, and business applications
- Troubleshoot hardware, software, email, and network connectivity issues
- Guide users through solutions in a clear, user-friendly manner
- Set up and configure new equipment, including workstations and peripherals
- Escalate more complex issues while maintaining ownership and communication
- Coordinate repairs and replacements with third-party vendors
- Document and track support requests in a ticketing system
- Contribute to internal documentation and knowledge base resources
