Receptionist

We are seeking a professional and customer-oriented Receptionist to play a key role in enhancing customer experience at the service centre and over the phone. The ideal candidate will have 4-5 years of experience in a receptionist or customer service role and a Bachelor’s degree or Diploma in any discipline.

Requirements

• Greet customers and visitors upon arrival and guide them through the service process.
• Offer refreshments and ensure customers are comfortable while waiting.
• Arrange and manage service appointments, including reminder calls.
• Handle incoming and outgoing calls - connect, transfer, and route inquiries efficiently.
• Provide accurate information and respond to general customer inquiries.
• Follow up on customer complaints and assist in preparing feedback reports.
• Maintain a clean, organized, and professional reception area.
• Manage switchboard operations and support internal communication.
• Assist with administrative tasks such as data entry, photocopying, and mail distribution.
• Support the Service Manager with additional duties as required.

Benefits

• Career growth opportunities
• Professional development opportunities
• Supportive and collaborative work environment