Program Manager

Responsible for the successful development, implementation, schedule, and cost performance of a major program or multiple programs through subordinate program/project managers. Acquires follow-on business and supports new business development by leading major proposals personally or through subordinate program/project managers.

Requirements

• Provide clear objectives and direction in line with project/program scope
• Maintain accurate reporting of program and project performance
• Drive accountability for performance to key objectives
• Coordinate resource sharing with Program Managers and scheduling
• Conduct lessons learned review with team
• Improve profitability
• Negotiate with customers for expedites and change order costs
• Review make/buy decisions within program/projects to support cost and/or schedule
• Identify and manage cost reduction initiatives
• Lead technical inquiries to understand and improve quality issues
• Resolve customer related delays (CSTOPS)
• Solve customer problems and meet their needs
• Negotiate with customers regarding purchase order placement, quote determination, lead times, tooling, digital data, pricing, contracts, shipment dates, and delivery reports, etc.
• Communicate with customers to verify orders, define and make targets accordingly
• Serve as primary customer point of contact for on and off-site visits
• Increase total order volume
• Prepare and present program review and marketing information to customers
• Build customer relations through regular customer contact
• Conduct analysis of customer potential and present recommendations to management
• Identify and resolve potential risks
• Ensure programs are adequately resourced: materials, tooling, personnel, customer-provided items, outsourced items
• Other duties as assigned

Benefits

• Paid Time Off
• 401k Matching