Remote Call Center – Bilingual (English & Spanish) CSR
AliviMiami, Florida, United States
Posted March 16, 2026
Full Time
About the Company
Alivi Health is a tech-enabled healthcare company specializing in fully delegated benefit management for clinical and non-clinical provider networks, including Non-Emergency Medical Transportation (NEMT). By integrating clinical and non-clinical member benefits, Alivi removes barriers to care through a unique care coordinator model that serves Medicaid and Medicare requirements. The company also offers end-to-end utilization management programs for various specialty clinical benefits, providing a clinically integrated approach that addresses care gaps and improves adherence.
Job Description
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits.
Requirements
- Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
- Actively listen and respond quickly and professionally to all customer calls.
- Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
- Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
- Escalates transportation and customer service concerns to contact center leadership team.
- Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
- Complete and sign all compliance courses.
Benefits
- Paid Time Off (PTO) Policy
- Compliance courses
