Account Manager - Ground Operations

Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As an Account Manager - Ground Operations, you will be responsible for managing, directing and coordinating all activities relating to cargo or ground account operations.

Requirements

• Establish, implement and maintain all departmental policies and procedures
• Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process
• Coordinate with Company personnel, customers, third party service providers and applicable government agencies
• Conduct periodic audits on all Company cargo operations
• Ensure that all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained
• Maintain the Hazardous Materials Training Program for all applicable employees
• Develop and implement policies and procedures for the safe and efficient handling of ULDs
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures to meet/exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues/conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Able to meet the Station's attendance policy
• Supervise employees, including interviewing, hiring, and training

Benefits

• Paid vacation
• Medical / dental / vision
• 401(k) program
• Employee assistance program
• Voluntary life insurance
• Travel discounts