Airport Concierge
Alliance Ground InternationalHouston, Texas, United States
Posted March 31, 2026
Full Time
About the Company
Alliance Ground International is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
Job Description
As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction. Ideal candidates will have at least one year of Customer Service experience.
Requirements
- Greet client upon arrival at the airport with a friendly and professional demeanor.
- Escort clients through security and to their gate, lounge, restaurant, or amenity of their choosing.
- Assist with luggage and continuously monitor flights and communicate any gate changes, delays, early arrivals, or cancellations to the client.
- Become familiar with all airport amenities and develop and maintain professional rapport with regulating agencies and airlines within the airport.
- Maintain confidentiality with clients and client information and adhere to strict escorting protocol within the airport.
Benefits
- Paid vacation
- Medical / dental / vision insurance (full-time employees)
- Medical coverage (part-time employees)
- Free uniforms
- Free on-the-job training
- Company-matched 401(k) program
- Company-paid employee assistance program
- Voluntary life insurance
- Travel discounts