As a Passenger Service Agent with Alliance Ground International (AGI), you'll provide exceptional customer service to travelers, ensuring they're well-informed and at the right place at the right time. This customer-facing role involves handling check-in, baggage drop, boarding gates, and arrivals, while following safety, security, and airline-specific procedures.
Requirements
- Provide exceptional customer service as per AGI and airline specific standards
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner
- Make and assist with reservations, preparation, and issuance of tickets and itineraries
- Patiently and empathetically handle customer concerns and complaints
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
- Take reasonable care for the health, wellbeing, safety, and security of themselves and of others
- Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, and security
- Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security
- Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor
- Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures
- Fully understand AGI Health & Safety and Security policies
- Attend training courses as may be required by AGI
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment
- Must be willing to wear uniform and insignia as prescribed by AGI
- Good communication skills
- Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems
- Computer skills
- Critical thinking skills
- Basic math skills
- Time management skills
- Must report to work on a regular and timely basis
Benefits
- Paid vacation
- Medical / dental / vision for full-time qualified employees
- Medical coverage for part-time employees
- Free uniforms
- Free on-the-job training
- Company-matched 401(k) program
- Company-paid employee assistance program
- Voluntary life insurance
- Travel discounts on car rentals, hotels, and cruises
