Passenger Service Agent

As a Passenger Service Agent, you will provide exceptional customer service to travelers, ensuring they are well-informed and in the right place at the right time. This customer-facing role requires a friendly, outgoing, and professional demeanor, with a focus on outstanding customer service. AGI is a leading ground handling company with a strong commitment to safety and customer satisfaction.

Requirements

• Provide exceptional customer service as per AGI and airline specific standards
• Handle customer interaction with class in an efficient, effective, and professional manner
• Make and assist with reservations, preparation, and issuance of tickets and itineraries
• Patiently and empathetically handle customer concerns and complaints
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions
• Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates
• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy

Benefits

• Paid vacation
• Medical / dental / vision insurance for full-time employees
• Medical coverage for part-time employees
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises