Passenger Service Agent
Alliance Ground InternationalLos Angeles, California, United States
Posted April 10, 2026
Full Time
About the Company
AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.
Job Description
As a Passenger Service Agent, you will ensure our traveling customers are kept well-informed and are in the right place at the right time. Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
Requirements
- Provide exceptional customer service as per AGI and airline specific standards
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
Benefits
- Paid vacation
- Medical / dental / vision for full-time qualified employees
- Medical coverage for part-time employees
- Free uniforms
- Free on-the-job training
- Company-matched 401(k) program
- Company-paid employee assistance program
- Voluntary life insurance
- Travel discounts on car rentals, hotels, and cruises