passenger service agent
Alliance Ground InternationalSan Francisco, California, United States
Posted March 11, 2026
46000 - 47000 USD
Full Time
About the Company
Alliance Ground International is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
Job Description
As a Passenger Service Agent at Alliance Ground International (AGI), you will provide exceptional customer service to ensure customer satisfaction at every step of their journey. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter.
Requirements
- Provide exceptional customer service as per AGI and airline specific standards
- Ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner
- Make and assist with reservations, preparation, and issuance of tickets and itineraries
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions
- Meet aircraft at gate or loading area and perform duties in the departure lounges or at boarding gates
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
Benefits
- Paid vacation
- Medical / dental / vision for full-time qualified employees
- Medical coverage for part-time employees
- Free uniforms
- Free on-the-job training
- Company-matched 401(k) program
- Company-paid employee assistance program
- Voluntary life insurance
- Travel discounts on car rentals, hotels, and cruises