Passenger Service Lead - China Air
Alliance Ground InternationalPhoenix, Arizona, United States
Posted May 29, 2026
Full Time
About the Company
AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.
Job Description
The Passenger Service Lead oversees and coordinates the day-to-day operations of the passenger service team, ensuring excellent customer service and smooth coordination between departments to enhance the overall passenger experience at the airport.
Requirements
- Be actively involved with all passenger service duties in your area
- Delegate passenger service duties in your assigned area
- Maintain gate security
- Conduct on-the-job training and coaching for new team members
Benefits
- Paid vacation
- Medical / dental / vision
- Company-paid employee assistance program
- 401(k) program
- Voluntary life insurance
- Travel discounts