Client Experience Coordinator

Role Overview

The Client Experience Coordinator will operate with a high sense of urgency and deliver results in client management. This individual will make an immediate contribution by drawing upon previous client servicing experience. Working closely with other internal business units, the Client Experience Coordinator will be responsible for ensuring the client’s needs and expectations are being met by the organization.

What You Will Do

Serve as the primary point of contact for clients, manage and escalate client impacts, coach clients on best practices, and maintain client specific business rules. Analyze loan level indicators, process and resolve client and field requests, and review and analyze reporting for client portfolio.

Why It Might Be a Fit

This role requires strong communication skills, resourcefulness, and the ability to work independently and as part of a team. The ideal candidate will be able to prioritize tasks, adapt to change, and find problems before they occur.

Requirements

• 1-2 years of relevant experience
• High School Diploma or GED
• Associate's Degree, or Vocational or Technical School Degree preferred
• Strong communication skills
• Resourcefulness, assertiveness, detail-orientation, and self-motivation
• Ability to work independently and take ownership of client relationships
• Effective organizational abilities
• Adaptability to change and ability to work as part of a team

Benefits

• Medical, dental, and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• Three weeks PTO by the end of the first year