Client Experience Coordinator

Role Overview

We are seeking a highly skilled Client Experience Coordinator who thrives in complex, high-touch customer situations and brings exceptional issue resolution and de-escalation expertise. In this role, you will serve as the frontline point of contact for our members, insurance carrier partners, and policy holders.

What You Will Do

Provide general support to members and carrier partners via phone and email, communicate with members to investigate and resolve customer service issues, and assist with entering and saving claims.

Why It Might Be a Fit

The ideal candidate is confident handling escalated situations, communicates with empathy and clarity, and has a strong ability to analyze issues, diffuse tension, and drive resolution quickly and effectively.

Requirements

• 2-4 years' experience within customer service support or insurance industry experience
• Ability to easily learn new complex software programs
• Basic math knowledge and the ability to conceptualize dimensions
• Intermediate computer skills in Microsoft Office, Word, Excel, Access, and Outlook
• Excellent verbal and written communication and customer service skills
• Strong interpersonal and de-escalation skills

Benefits

• hybrid work schedule
• opportunity to work remotely
• great benefits
• fabulous work environment
• super-collaborative, friendly team
• paid time off
• healthcare
• retirement
• learning budget
• parental leave
• wellness
• visa/relocation
• stipends
• bonus/commission
• paid holidays