Client Experience Coordinator
DocNetworkAnn Arbor, Michigan, United States
Posted May 20, 2026
50000 - 60000 USD
Full Time
About the Company
DocNetwork is a fast-growing tech company that provides innovative health and safety solutions to a diverse group of organizations.
Job Description
DocNetwork is seeking a Client Experience Coordinator to deliver exceptional support to customers and end-users, empowering them to use the CampDoc and SchoolDoc platform to its maximum potential. This role involves variety, managing active support queues, and implementing custom-designed accounts to ensure responsiveness and continuity for clients.
Requirements
- Previous Customer Support or Implementation experience (in a SaaS company preferred)
- Strong verbal and written communication skills
- Exceptional customer service skills
- Excellent organizational and time management skills
- Tech-savvy with the appetite and aptitude to become an expert in our platform
- Proficient in Microsoft Excel and Google Workspace
Benefits
- Medical, Dental, Vision, Life, Short-term Disability & Pet insurance benefits
- Flex PTO
- Professional Development and Wellness Budgets
- 401k with company match
- Volunteer Time Off
