Senior Customer Success Manager
Alloy.aiVancouver, British Columbia, Canada
Posted April 23, 2026
109250 - 155250 CAD
Full Time
About the Company
Alloy.ai is a cloud-based platform designed to help consumer goods brands optimize sales, reduce supply chain inefficiencies, and improve inventory management. Using artificial intelligence and predictive analytics, Alloy.ai provides real-time insights into SKU-store level data, enabling quick problem detection and response. Trusted by leading companies like Crayola and Bic, Alloy.ai delivers a 35%+ reduction in out-of-stocks and a 5%+ bottom line impact for its customers.
Job Description
Senior Customer Success Manager for Mid-Market and Enterprise customers, responsible for managing a portfolio of customers, identifying expansion opportunities, and driving measurable outcomes with Alloy.ai. The role requires 3+ years of experience in SaaS customer success, management consulting, or related analytical, consultative, client-facing fields.
Requirements
- 3+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
- Exceptional analytical problem-solving skills
- Demonstrated senior selling skills within consultative projects
- Superior academic record in a quantitative field
- Outstanding project management, organization, work ethic
- Highly motivated, self-directed, team player
- Ability to build long-lasting relationships with senior executives and functional managers
- Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
- Ability to thrive in a small team with a highly dynamic work environment
Benefits
- Flexible Time Off
- RRSP Matching Program
- Weekly Team Lunches
- Professional Development Budget
- Monthly Transit Reimbursement
- Paid Parental Leave