Kundenservice-Spezialist | Deutschsprachig

We are looking for a Customer Service Specialist to join our team in Barcelona. As a Customer Care Officer, you will be responsible for accompanying students through their experiences abroad, handling registrations, managing customer files, and providing top-notch service.

Requirements

• Handling registrations through our internal CRM system
• Managing customer files
• Supporting customers before, during, and after their stay
• Invoicing and ensuring customer payment
• Obtaining invoices from partner schools and releasing payments
• Handling special requests and complaints
• Personal consulting of each customer
• Following local and international news
• Perfect knowledge of the entire ESL product and service offer
• Flexibility and availability
• Supporting managers in training
• Supporting the department in achieving its goals
• Participation in special projects or various administrative tasks
• Self-organization and planning of your own work
• Effective communication with customer care department members, sales offices, partner schools, and customers

Benefits

• Exciting and diverse tasks
• Creative and fulfilling work
• Dynamic, stimulating, and entertaining work environment
• Work in a talented, international team
• Opportunity to gain knowledge and experience with marketing tools and platforms
• Unlimited tea and coffee
• Free breakfast on Mondays and fresh fruit on Thursdays
• Half-day off on your birthday
• Discounts on the Sanitas health insurance
• Gross salary + ticket restaurant + bonus
• Unlimited contract - full-time position
• Hybrid model: 2 days home office