Customer Service Coordinator
AlscoMilwaukee, Wisconsin, United States
Posted March 9, 2026
Full Time
About the Company
Alsco is a global provider of uniform, linen, and facility services, serving healthcare, industrial, hospitality, automotive, and food‑and‑beverage sectors. The company delivers end‑to‑end solutions—including rental, laundering, and on‑site maintenance—to help clients maintain clean, safe, and compliant environments. Alsco differentiates itself through integrated technology platforms, a focus on sustainability, and a proven track record of cost savings, encapsulated in its “It Pays To Keep Clean” promise. Its culture emphasizes safety, reliability, and continuous improvement, making it a trusted partner for businesses that prioritize employee appearance and operational hygiene.
Job Description
We are seeking a driven professional to join our team as a Customer Service Coordinator. As a CSC, you will drive customer loyalty through response to inbound customer calls and proactive outbound calls. You will coordinate the flow of information to and from the Service Department and follow up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.
Requirements
- In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
- Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
- Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
- Monitor and report competitive activity.
- Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
- Work with and support other service personnel as required by supervision.
Benefits
- 401K Plan with Company Match
- Medical, Dental, Vision, FSA/HSA
- Life Insurance, Disability Insurance
- Vacation, Sick Time, Holidays
- Choice of Global Cash Card or Direct Deposit
- Career Advancement
- Learning & Development Opportunities
- Inclusive and Diverse Team Environment
