Support Analyst - Bid and project tools
AlstomBengaluru, Karnataka, India • Chennai, Tamil Nadu, India • Kochi, Kerala, India • Lucknow, Uttar Pradesh, India • Bihar, India • Uttar Pradesh, India • Bengaluru, Karnataka, India
Posted September 26, 2025
Full Time
About the Company
Alstom is a global leader in sustainable transportation solutions, offering a comprehensive range of products including high-speed trains, metros, trams, and digital mobility services. With a presence in 63 countries and a diverse talent pool, Alstom focuses on innovation and design to deliver efficient, enjoyable, and eco-friendly mobility solutions worldwide.
Job Description
Alstom in India is seeking a Support Analyst to assist with bid and project tools. The role involves handling user inquiries, diagnosing technical issues, documenting interactions, and improving tooling. Collaboration with cross-functional teams is also expected. Alstom is transforming its management landscape with a focus on agility and results.
Requirements
- Advanced University Degree in engineering, finance, or information technology
- Strong appetite to work in process & tool functional administration
- Project Management knowledge required
- Fluent in English, other language appreciated
- Experience as customer support team is appreciated
- Support Key users of solutions and its related business processes, address technical inquiries via email or service requests
- Diagnose and troubleshoot basic technical issues
- Understand SLAs, incident/request lifecycle and escalation processes
- Strong written and verbal communication skills
- Ability to document user guides, SOPs, FAQs, and maintain support knowledge base
- Active participation in KUs regular sessions
- Continuous improvement mindset
Benefits
- Opportunities for learning and growth
- Inclusive work environment