Customer Success Manager, Enterprise

Altana is seeking a Customer Success Manager to drive adoption and impact across the company's product network. The successful candidate will manage a portfolio of enterprise customers, focusing on onboarding, activation, and steady-state success. They will also lead the outreach and onboarding process for customers' suppliers and serve as the primary relationship manager for a portfolio of customers.

Requirements

• 1-3 years of experience in customer success, account management, or onboarding, ideally in a SaaS or technology environment.
• Proven track record of driving user adoption and managing customer relationships.
• Organized and process-oriented, capable of managing multiple onboarding workstreams simultaneously.
• Basic understanding of SaaS retention metrics and eagerness to make data-informed decisions.
• Ability to establish positive relationships and communicate effectively with users of varying technical skill levels.

Benefits

• Flexible Time Off
• Parental Leave
• Health Benefits
• Supplemental Benefits
• 401(k) Savings
• Commuter Benefits
• Wellness
• Pet Insurance
• Employee Assistance Program
• Dependent Care FSA