Chef.fe d'équipe - Réception et Retours | Inbound and Returns - Team Lead

Altitude Sports is a Montreal-based ecommerce retailer working at the intersection of fashion and the outdoors. The company offers best-in-class advice on premium gear and technical apparel, a members-only benefits program, and a curated selection of products for outdoor adventures and urban pursuits. As a Team Lead - Inbound and Returns, you will work closely with the management team to ensure operational processes are followed by the clerk team, supervise a team of clerks, and be responsible for mastering both receiving and returns functions to ensure departmental efficiency.

Requirements

• 1+ years of experience as a Team Lead in a fast-paced work environment
• 1+ years of experience in e-commerce or a high-volume operational setting
• Degree in Logistics, Operations Management, or equivalent professional experience
• Intermediate or advanced Excel skills and a high level of comfort with technology platforms
• Ability to work a flexible schedule and a commitment to providing an exceptional customer experience
• Bilingual (French and English), both written and spoken

Benefits

• Discounts on outdoor and fashion brands for you and your family
• Full access to Telemedicine services
• Comprehensive health and dental coverage
• Learning and development opportunities
• A chance to participate in social committees, sports teams, group outings and contests