Guest Relations Officer
AMAN THAILANDLocation not specified
Posted January 6, 2026
Full Time
About the Company
AMAN THAILAND is a diversified industrial conglomerate rooted in Bangladesh, originating as a family trading house in the late 1960s and expanding into consumer goods imports and marketing. Over the decades the group broadened its portfolio to include agro‑industrial ventures such as cold storage and cement grinding, and now operates multiple trading, contractual, and manufacturing units with its corporate headquarters in Dhaka and a regional office in Rajshahi. The company focuses on labor‑intensive, technology‑driven industries that generate employment, support rural economic upliftment, and contribute significantly to national GDP while maintaining stringent quality standards. AMAN THAILAND distinguishes itself through a strong commitment to social responsibility, employee ownership, environmental stewardship, and sustainable growth within the Bangladeshi industrial landscape.
Job Description
The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable.
Requirements
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
- Ability to speak English clearly, distinctly and cordially with guests
- Ability to read and write English in order to understand and interpret written procedures
- Ability to speak additional languages preferrably Spanish, Portuguese, Italian, French or German