Customer Service Assistant

Join AmbaFlex as a Customer Service Assistant and support the customer support team with communication, administrative tasks, and field service execution. Contribute to maintaining high customer satisfaction.

Requirements

• Handle incoming requests to the customer support team via phone and CRM system, including registration.
• Timely follow up on open requests.
• Timely and correctly processing, checking, and closing requests and orders.
• Escalate issues to customer service coordinators or the regional customer service manager.
• Travel Arrangements for field service technicians as required, including site and travel requirements (i.e. ISN/Avetta/VISA/etc.).
• Maintain the field service schedule as required.
• Labor hour administration and booking, as per requirements in the applicable region.
• Work cost efficient.
• Provide input on processes to improve the quality of the customer support.

Benefits

• Competitive compensation and bonus package
• Global travel opportunities
• Commitment to personal development
• Flexible work arrangements
• Entrepreneurial business approach