Customer Experience Specialist (Voice Team)
Amber ElectricMelbourne, Victoria, Australia
Posted April 2, 2026
76000 - 76000 AUD
Full Time
About the Company
Amber Electric, founded in 2017 by Chris Thompson and Dan Adams, offers dynamic power pricing based on real-time wholesale energy values. The company empowers customers to optimize their electricity costs through battery charging and exporting strategies, leveraging smart technology for enhanced savings. Backed by leading Australian accelerators and investors, Amber has been recognized for its social impact and innovation in the renewable energy sector.
Job Description
At Amber, we are a technology start-up that is shaping the future of renewable energy in AU. We are seeking a Customer Experience Specialist to join our team, working in a close-knit team and helping to build Amber's ambitious vision. The ideal candidate will be a people person, empathetic, and excellent communicator, with experience in customer support, sales, or another high-volume communication role.
Requirements
- Experience in customer support, sales or another high-volume communication role
- Competency and willingness to speak directly with customers over the phone
- Effective communication and interpersonal skills
- A solid base of IT competence with experience with Microsoft Office Suite
Benefits
- Flexible working hours with provision for regular work-from-home arrangements
- An external Employee Assistance Plan for mental health support
- Competitive hourly rate - $38 an hour
