Customer Operations Manager (Voice Team)

We're looking for a Customer Operations Manager who is an exceptional people leader, excited about driving a step change in the real-time, frontline customer experience. The role is responsible for leading our Voice team, the squad handling all inbound customer calls. Success in this role requires someone who can lead from the front, build a high-performing and well-supported team, and ensure customers are getting fast, clear and effective resolutions.

Requirements

• 3–5+ years experience managing a customer support or operations team, ideally in a high-volume or real-time environment
• Bachelor’s degree or equivalent
• Excellent (and proven) leadership skills and are passionate about developing others
• Empathetic and understands how to build trust and rapport with your team in order to challenge them and facilitate growth
• Customer centric and always striving to create a better experience for our customers

Benefits

• Flexible working hours with provision for regular work from home arrangements.
• Equitable gender-neutral parental leave policies.
• An external Employee Assistance Plan (EAP) for mental health support.
• Competitive salary and share options in Amber.
• Annual Learning & Development budget to support your personal growth.
• Additional PTO between Xmas & New Year