Technical Account Manager
Ambient.aiBoston, Massachusetts, United States
Posted February 24, 2026
Full Time
About the Company
Ambient.ai is a computer vision intelligence company that uses AI and computer vision to enhance enterprise security operations by continuously monitoring physical environments and automating incident response. Founded in 2017 by Stanford experts, Ambient.ai's platform offers near-human perception with automated situational context, significantly improving upon basic motion detection and image recognition. The company has raised over $50 million from venture capital investors and is used by major enterprises to secure property, people, and assets.
Job Description
Join Ambient.ai, a unified, AI-powered physical security platform, to help build a safer world. As a Technical Account Manager, you'll combine technical muscle, consultative problem-solving, and a customer-focused mindset to ensure customers maximize the value of Ambient.ai.
Requirements
- 7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments
- Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation
- Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
- Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexity
- Strong interpersonal skills and experience in building strong internal and external relationships
- Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
- Excellent verbal and written communication & presentation skills
- Basic understanding or interest in learning about machine learning / artificial intelligence
Benefits
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
- Flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
- The latest tech and awesome swag will be delivered to your door
- Enjoy a full range of opportunities to connect with your awesome co-workers