The General Manager role at Ambrosia QSR is a full-time position responsible for overseeing all restaurant operations, including guest service, employee engagement, and profitability.
Requirements
- Provide training and development opportunities for the management team and staff.
- Recruit, train, and develop restaurant management and staff, following training plans and company systems to meet goals within the designated timeframe.
- Schedule regular team and manager meetings to communicate effectively, ensuring all staff are informed of any company or policy changes.
- Enforce company policies, including compliance with laws and local regulations, such as work breaks, timekeeping, and minor management responsibilities.
- Maintain accurate employee records and submit them on time as required.
- Immediately report any complaints or employee behavior that violates company policy to the assigned district manager, and resolve issues promptly.
- Foster a safe, inclusive work environment that does not tolerate harassment, discrimination, or retaliation.
- Greet every guest warmly and promptly, creating a welcoming atmosphere.
- Strive to provide exceptional an experience for every guest on every visit, addressing any issues with positivity and sound judgment.
- Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building’s interior and exterior is inviting and safe.
- Stay informed about the local market trends and community needs to make guest-centric decisions.
- Oversee food safety and other safety protocols, ensuring all required postings are clearly visible and properly displayed.
- Implement marketing plans and ensure the restaurant staff is trained and ready for promotions, following company guidelines.
- Use a headset to monitor team interactions with guests, offering praise, coaching, or redirection as needed.
- Address basic equipment maintenance issues as they arise.
- Manage labor costs by creating accurate sales projections, writing balanced schedules, and ensuring employees are paid accurately and on time.
- Ensure daily food safety compliance and operational standards are consistently met by the team.
- Communicate with the District Manager, Director of Operations, and Restaurant Support Center as needed, ensuring emails and requests are addressed timely.
- Perform other duties as assigned.
- Ensure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS system.
- Oversee all sales transactions within the POS system and ensure proper use of inventory tracking systems.
- Manage controllable expenses, making sure to place inventory orders while maintaining cost standards.
- Establish and maintain positive relationships with vendors and internal support teams.
- Oversee proper use of equipment, small wares, and products.
- Confirm all equipment is cleaned regularly and preventive maintenance is performed to ensure safety and functionality.
- Address minor equipment issues promptly and report any non-functional equipment to Operations Support immediately.
- Supervise staff to ensure compliance with all cash handling, banking policies, and procedures.
- Verify that all asset protection systems are in use and functioning properly.
- Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines.
Benefits
- Medical – United Healthcare and Kaiser
- Voluntary Life Insurance, Dental and Vision – United Healthcare
- Company Paid Life Insurance – United Healthcare
- Flexible Spending Accounts – Medical, Limited Dental & Vision, Dependent Day Care
- Matching 401(K) and Roth retirement savings plans – age 20 or above
- Vacation Time – 10 days a year
- Floating Holidays – 3 days a year
- Sick Time – 1 hour for every 30 hours worked, no waiting period
- Direct Deposit
- Monthly Bonus
- Quarterly Bonus
- Flexible Scheduling
- Growth Opportunities
- Complimentary meal for each shift worked
