The General Manager role at Ambrosia QSR is a full-time position responsible for overseeing all restaurant operations, including guest service, employee engagement, and profitability. Key responsibilities include ensuring the consistent execution of guest service standards, food safety protocols, quality control, and adherence to company policies.
Requirements
- Provide training and development opportunities for the management team and staff.
- Recruit, train, and develop restaurant management and staff, following training plans and company systems to meet goals within the designated timeframe.
- Schedule regular team and manager meetings to communicate effectively, ensuring all staff are informed of any company or policy changes.
- Enforce company policies, including compliance with laws and local regulations, such as work breaks, timekeeping, and minor management responsibilities.
- Maintain accurate employee records and submit them on time as required.
- Immediately report any complaints or employee behavior that violates company policy to the assigned district manager, and resolve issues promptly.
- Foster a safe, inclusive work environment that does not tolerate harassment, discrimination, or retaliation (report any incidents to the assigned District Manager and Human Resources).
- Greet every guest warmly and promptly, creating a welcoming atmosphere.
- Strive to provide exceptional an experience for every guest on every visit, addressing any issues with positivity and sound judgment.
- Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building's interior and exterior is inviting and safe.
- Stay informed about the local market trends and community needs to make guest-centric decisions.
- Oversee food safety and other safety protocols, ensuring all required postings are clearly visible and properly displayed.
- Implement marketing plans and ensure the restaurant staff is trained and ready for promotions, following company guidelines.
- Use a headset to monitor team interactions with guests, offering praise, coaching, or redirection as needed.
- Address basic equipment maintenance issues as they arise.
- Manage labor costs by creating accurate sales projections, writing balanced schedules, and ensuring employees are paid accurately and on time.
- Ensure daily food safety compliance and operational standards are consistently met by the team.
- Communicate with the District Manager, Director of Operations, and Restaurant Support Center as needed, ensuring emails and requests are addressed timely.
- Perform other duties as assigned.
- Ensure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS system.
- Oversee all sales transactions within the POS system and ensure proper use of inventory tracking systems.
- Implement measures to address inventory concerns when needed.
- Manage controllable expenses, making sure to place inventory orders while maintaining cost standards.
- Establish and maintain positive relationships with vendors and internal support teams.
- Oversee proper use of equipment, small wares, and products.
- Confirm all equipment is cleaned regularly and preventive maintenance is performed to ensure safety and functionality.
- Address minor equipment issues promptly and report any non-functional equipment to Operations Support immediately.
- Supervise staff to ensure compliance with all cash handling, banking policies, and procedures.
- Verify that all asset protection systems are in use and functioning properly.
- Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines.
Benefits
- Medical – United Healthcare and Kaiser
- Voluntary Life Insurance, Dental and Vision – United Healthcare
- Company Paid Life Insurance – United Healthcare
- Flexible Spending Accounts – Medical, Limited Dental & Vision, Dependent Day Care
- Matching 401(K) and Roth retirement savings plans – age 20 or above
- Vacation Time – 10 days a year
- Floating Holidays – 3 days a year
- Sick Time – 1 hour for every 30 hours worked, no waiting period
- Direct Deposit
- Monthly Bonus
- Quarterly Bonus
- Flexible Scheduling
- Growth Opportunities
- Complimentary meal for each shift worked
