The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations. The Shift Leader manages assigned time periods, ensuring guest satisfaction, team coordination, and the successful execution of restaurant initiatives.
Requirements
- Train and develop staff
- Ensure guest satisfaction
- Manage operations
- Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
- Promptly report employee concerns or complaints to the General Manager and Human Resources
- Exhibit a strong sense of urgency and a guest-first mindset
- Maintain a professional appearance
- Follow hygiene and food safety protocols
- Prioritize workplace health and safety
- Oversee compliance with all food safety regulations
- Ensure staff are properly trained and prepared for promotions & LTOs
- Use a headset to monitor team interactions with guests
- Identify and troubleshoot basic equipment maintenance issues
- Maintain daily food safety compliance and uphold operational standards
- Communicate effectively with the General Manager and other leadership as necessary
- Deliver exceptional guest service and support team members
- Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
- Organize for shift readiness
- Utilize equipment, small wares, and products as intended
- Enforce the proper use of safety equipment by all employees
- Follow company policies and procedures for cash handling
- Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies
- Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with internal and external stakeholders
- Work effectively in a team-oriented atmosphere
- Follow health and safety protocols
- Required to stand, walk, and move throughout the shift
- Flexibility in working hours, including nights, weekends, and some holidays
Benefits
- Medical – United Healthcare and Kaiser
- Flexible Spending Accounts – Medical, Limited Dental & Vision, Dependent Day Care
- Sick Time – 1 hour for every 30 hours worked, no waiting period
- Direct Deposit
- Matching 401(K) and Roth retirement savings plans – age 20 or above
- Flexible Scheduling
- Growth Opportunities
- Complimentary meal for each shift worked
