Member Contact Center Representative

ACU is looking for a Member Contact Center Representative with a passion for helping others to join their team, providing friendly voice, sharp communication skills, and customer service experience to assist members with account inquiries and provide information on loan applications and payments.

Requirements

• High school diploma or equivalent (GED)
• 6 months to 1-year related experience in a customer service position
• Pleasant and professional phone manner and service skills
• Computer literacy
• Effective written and oral communication
• 10-Key skills and typing speed of at least 35 words per minute
• Excellent interpersonal, member service, and organizational skills

Benefits

• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Training and advancement opportunities
• 401k with match up to 6%
• Mortgage discounts
• No interest employee loans for work wear
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)