Customer Assistance Representative Full Time

Join our American Airlines family and explore a world of possibilities, both at work and during your time off. As a Customer Assistance Representative, you'll interact with customers in a courteous, efficient, friendly, and professional manner, providing quality customer service in a professional manner in accordance with American's guidelines.

Requirements

• Greeting customers when they enter the airport or arrive in the ticket area
• Monitoring the ticket counter area to ensure it is in compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Servicing and maintaining kiosk machines
• Troubleshooting kiosk technology issues
• Communicating with IT about kiosk technology issues
• Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices
• Verifying and clearing travel documents for customers traveling internationally
• Assisting customers with checked baggage processing
• Queuing lines in ticket counter areas
• Accepting and activating customers’ self-tagged baggage
• Physically moving baggage throughout the ticket counter area
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when appropriate
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers
• Assisting unaccompanied minors
• Providing customers with gate information and directions
• Performing paging activities
• Reporting to position on time, as scheduled, and at your assigned station or location

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises, and more