Customer Assistance Representative Part Time

Join American Airlines and explore a world of possibilities, growing your expertise and becoming the best version of you. Provide excellent customer service as a Customer Assistance Representative.

Requirements

• Greeting customers when they enter the airport or arrive in the ticket area
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Servicing and maintaining kiosk machines
• Troubleshooting kiosk technology issues
• Verifying that customers’ carry-on baggage complies with FAA/American Airlines policies
• Communicating with IT about kiosk technology issues
• Verifying and clearing travel documents for customers traveling internationally
• Assisting customers with checked baggage processing
• Queuing lines in ticket counter areas
• Accepting and activating customers’ self-tagged baggage
• Physically moving baggage throughout the ticket counter area
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when appropriate
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers
• Assisting unaccompanied minors
• Providing customers with gate information and directions
• Performing paging activities
• Reporting to position on time, as scheduled

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet Insurance
• Discounts on hotels, cars, cruises and more