Director, Customer Operations
American AirlinesLos Angeles, California, United States
Posted 13h ago
190000 - 220000 USD
Full Time
About the Company
American Airlines is a dynamic workforce that values inclusion and diversity, with 20+ Employee Business Resource Groups focused on connecting team members to customers, suppliers, communities, and shareholders.
Job Description
The Director, Customer Operations provides overall leadership to the Customer Operations organization, develops clearly defined strategies to make the station best in class, and strengthens the culture of inclusion, diversity, and development for team members across the organization.
Requirements
- 7 years of leadership experience managing cross-departmental teams
- 3 years of experience managing a unionized frontline workgroup
- Experience in Customer Operations/Ramp Service at a large airport or hub required
- Experience with airline industry collective bargaining agreements
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Additional Benefits
