Customer Service Manager, Airport Customer Operations - LAX

Join our American Airlines family and explore a world of possibilities as a Customer Service Manager. As a goal-oriented leader, you will elevate your experience, knowledge, and network within the company, while ensuring a safe and high-performing operation that delivers an exceptional customer experience.

Requirements

• High School diploma or GED equivalency
• 2 years experience leading others
• Knowledge of company policies and procedures and functional automation applications
• Ability to bring out the best performance in the workforce
• Ability to actively listen
• Critical thinking ability
• Ability to monitor and assess performance
• Strong decision-making skills
• Ability to work independently and collaboratively
• Ability to work under demanding operational conditions
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to use sound business judgment
• Knowledge of Microsoft Office
• Valid driver's license
• Ability to qualify for (SIDA) badge
• Ability to work extra hours and rotating shifts

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more