Customer Service Manager, Airport Customer Operations
American AirlinesNew York, New York, United States
Posted April 16, 2026
51000 - 86500 USD
Full Time
About the Company
American Airlines is a dynamic workforce that values inclusion and diversity, connecting team members to customers, suppliers, communities, and shareholders.
Job Description
Join our American Airlines family and embark on a new journey, growing your expertise and becoming the best version of yourself. As a Customer Service Manager, you will lead a team to deliver an exceptional customer experience, ensuring a safe and reliable operation while promoting company values.
Requirements
- Drive operational excellence and maintain a safety-conscious environment
- Establish team and individual goals, coach and mentor frontline team members, and promote effective communication among departments
- Manage escalated service issues, ensure compliance with company policies and procedures, and facilitate employee engagement and support
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet Insurance
- Discounts on hotels, cars, cruises and more
