Training Strategy & Programs Manager

Join American Airlines as a Training Strategy & Programs Manager and lead the development and management of strategic training programs that support safety, customer service, and operational excellence across Airports and Cargo. This role requires collaboration with stakeholders, anticipating business needs, and using data and innovation to continuously improve learning experiences.

Requirements

• Partner with stakeholders to assess training needs and develop strategic learning solutions
• Manage training programs from initial planning through implementation, sustainment, and warranty
• Apply strong project management skills to drive timelines, deliverables, and coordination across teams
• Monitor evolving business needs to anticipate and plan for future training requirements
• Design programs that reinforce safety, elevate customer service, and support operational excellence
• Use data and measurement tools to evaluate training effectiveness and guide continuous improvement
• Integrate innovation into training delivery through process improvement, AI, and modern learning formats
• Maintain proactive communication and strong relationships across airport and cargo operations
• Ensure training programs are scalable, sustainable, and responsive to frontline realities
• Maintain documentation and reporting to support transparency, compliance, and continuous improvement

Benefits

• Travel Perks: access to 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: access to health, dental, prescription, and vision benefits
• Wellness Programs: tools, resources, and support for wellness
• 401(k) Program: employer contributions available after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more