Client Services Representative (January 2027 Class)
American Century InvestmentsKansas City, Missouri, United States
Posted February 3, 2026
43260 - 43260 USD
Full Time
About the Company
American Century Investments® is a leading asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve health and save lives. It’s how we help our clients Prosper With Purpose™. Every day people are increasingly focused on investing to make the world a better place for themselves, their families, their organizations, and the world at large. It is possible to live a more meaningful and impactful life and give back something that’s more valuable than money. When you invest with us, you can also invest in the future of others and have the potential to impact the lives of millions. That’s possible because of the distinct relationship with the Stowers Institute for Medical Research, which owns more than 40% of American Century Investments. Our dividend payments provide the ongoing financial support for the Institute’s work of uncovering the causes, treatments and prevention of life-threatening diseases, like cancer. Together we can become a powerful force for good…it’s like nothing you’ve seen before from an investment management firm.
Job Description
We are seeking a diverse group of professionals to join our team in our Client Services Representative training program. The Client Services Representative is accountable for facilitating positive interaction with American Century’s internal and external clients by providing transactional and service excellence. This individual interprets and completes a variety of sophisticated client requests, including account establishment for multiple registration types and financial and non-financial transactions.
Requirements
- Associates degree or some college preferred (or any equivalent combination of education and work experience).
- Previous client service experience.
- Proven ability to multi-task and research answers to problems.
- Proficiency using multiple computer applications/programs simultaneously.
- Ability to successfully complete pre-employment testing.
- Attention to Detail: Exhibit a high aptitude for attention to detail.
- Math Proficiency: Understanding of basic math.
- Typing Speed: Type at least 40 words per minute.
- Self-Sufficiency: Utilize problem-solving and research skills, along with online resources, to demonstrate self-sufficiency.
- Professional Communication: Highly skilled in both written and verbal communication, ensuring clear and professional interactions with clients through phone calls and written correspondence.
- Policy Adherence: Stay current on policies and procedures.
- Active Participation: Attend training sessions, team, and department meetings.
- Constructive Feedback: Accept and act on constructive feedback in a professional manner.
Benefits
- Competitive compensation package with bonus plan
- Generous PTO and competitive benefits
- 401k with 5% company match plus annual performance-based discretionary contribution
- Tuition reimbursement, formal mentorship program, live and online learning
