Client Services Representative

Client Services Representative supports Financial Advisors with day-to-day Investment practice, enhancing customer service and experience. This role can be the first step of a career pathing program.

Requirements

• Act as a liaison between registered representatives and clients
• Answer phones, schedule appointments, and prepare materials for client meetings
• Prepare and complete client paperwork and follow up tasks to support registered representative
• Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met
• Organize client events and follow up tasks
• Maintain client records and retention management within corporate requirements
• Conduct proactive outreach to clients and registered representatives on time sensitive activities
• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met
• Educate clients on account services, capabilities, and new technology
• Complete required corporate training on new technologies and follow implementation guidelines
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes

Benefits

• Inclusive health, dental, vision and life insurance plans
• Easy access to mental health benefits
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days
• 401(k) Savings plan with a generous company contribution
• Paid parental leave
• Health Savings and Flexible Spending Account options
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more