Call Center Representative
American Health AssociatesCincinnati, Ohio, United States
Posted March 3, 2026
Full Time
About the Company
American Health Associates is the largest clinical reference laboratory in the United States, serving long‑term care facilities, hospitals, skilled nursing, home health, and organ transplant providers with rapid, accurate diagnostic testing and a nationwide mobile phlebotomy and logistics network.
Job Description
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities, seeking a Call Center Representative to provide exceptional customer service, data entry, and dispatching services.
Requirements
- High School diploma
- 1-year of customer service experience in healthcare, preferred
- Detail oriented with ability to multi-task daily
- Knowledge of lab test orders; solid understanding of the importance of critical results
- Excellent customer service and telephone etiquette skills required
- Effective verbal and written communications, especially listening skills
- 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy
- Advanced computer skills
- Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment
- Ensure patient privacy, confidentiality, and HIPAA are upheld always
- Team Player
