Desktop Support Analyst - Bilingual in French
American IT StaffPhiladelphia, Pennsylvania, United States
Posted October 3, 2023
Full Time
About the Company
American IT Staff is a leading provider of specialized IT staffing solutions. We offer tailored recruitment services to help businesses enhance their technology teams with skilled professionals. Our key value propositions include deep industry expertise, comprehensive candidate screening, and flexible deployment options. At American IT Staff, we prioritize building strong relationships with our clients and candidates to ensure successful placements.
Job Description
Client is looking for a talented and creative Support Analyst who will work with a leading FinTech company in the US. The ideal candidate should have excellent written and verbal communication skills and be able to collaborate effectively with domain experts and IT leadership team.
Requirements
- Diagnose, resolve, and follow-up on issues relating to various user computing issues
- Provide technical support by phone, remote access, deskside, or site visits as required
- New hire device setup/Imaging
- Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance
- Device inventory management
- Office 365 Productivity Tools
- VPN troubleshooting/connectivity
- Mobile Device Support
- Follow client Compliance standards