Desktop Support Analyst
American IT StaffDes Moines, Iowa, United States
Posted August 27, 2024
Full Time
About the Company
American IT Staff is a leading provider of specialized IT staffing solutions. We offer tailored recruitment services to help businesses enhance their technology teams with skilled professionals. Our key value propositions include deep industry expertise, comprehensive candidate screening, and flexible deployment options. At American IT Staff, we prioritize building strong relationships with our clients and candidates to ensure successful placements.
Job Description
Desktop Support Analyst position responsible for managing and administrating SCCM and Intune environment, providing technical leadership and vision, and working on medium to large-scale projects.
Requirements
- SCCM Administrator Plan Upgrade
- SCCM infrastructure support
- Software update deployment to Workstation
- Third-party update deployment (Ivanti)
- Communications skills
- Problem solving skills
- Administrative services, ticket management and operation maintenance (ServiceNow experience preferred)
- Knowledge on Intune
- Knowledge on Autopilot
- Device policy management
- Design and implement new solutions for desktop automation including desktop build, application packaging and deployment, patching, virtual desktop
- Automated deployment/implementation of various vendor software to desktops
- Documenting processes and assuring continuous review of processes for maintenance and process improvement
- Manage and implement monthly and immediate (zero-day) patches for corporate end user devices running Windows Desktop 10/11 using System Center as well as vendor-based patching mechanisms
- Azure Virtual Desktop management
- Maintain and develop Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops
- General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents
