Desktop Support Specialist I

Role Overview

Join a dynamic, collaborative environment dedicated to innovation and customer success. Provide essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements.

What You Will Do

Provide desktop support for users, troubleshoot IT issues, assist with software and hardware installations, and support Microsoft Teams Rooms.

Why It Might Be a Fit

This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems.

Requirements

• U.S. Citizen
• Pass federal background investigation and obtain a Public Trust
• Basic proficiency in current and future Microsoft Office and Windows versions
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
• Basic troubleshooting and remote user support skills
• Some experience in problem analysis and solution identification
• Valid state driver's license
• Acceptable identification for customer badging and site access

Benefits

• Healthcare benefits
• Paid leave
• Retirement plans
• Insurance programs
• Education and training assistance