The Customer Service Team Lead supports the Customer Service Manager by guiding the daily activities of the customer service team and ensuring smooth operations.
Requirements
- Act as a resource for customer service representatives
- Monitor team performance and assist with coaching
- Serve as the primary liaison between the team and the Customer Service Manager
- Coordinate product pickups and deliveries
- Prepare and review shipment documentation
- Communicate with international customers and freight forwarders
- Collaborate with internal departments
- Review and validate order specifications
- Process Improvement & Compliance
- Ensure compliance with company policies