Customer Service Team Leader

Join Bourns as a Customer Service Team Leader and manage customer orders, changes, returns, and sample requests. Lead and coach a team, analyze service performance, and participate in training and workshops.

Requirements

• Manage and process customer orders, changes, returns, and sample requests
• Handle SAP exceptions, monitor backlogs, resolve issues with factories
• Maintain close cooperation with sales, customers, and internal departments
• Create credit/debit notes, handle complaints, expedite and stock-related tasks
• Analyze service performance, generate reports
• Participate in training and workshops
• Lead and coach the customer service team, conduct performance reviews, support recruitment and onboarding

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off