Customer Success Business Partner, Scaled CS

We are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform. We are seeking a Customer Success Business Partner to drive customer adoption, retention, and expansion.

Requirements

• Demonstrated experience driving consistent execution across multiple accounts or portfolios, ideally in a scaled or high-volume environment
• Strong ability to prioritize, identify patterns, and drive action across a portfolio, not just individual accounts
• Experience executing playbooks, processes, and customer success best practices
• Strong customer-facing, communication, and relationship management skills, with the ability to translate technical concepts into business value
• Analytical and data-driven mindset; comfortable using tools such as Gainsight, Salesforce, Tableau, and Excel
• Proactive problem-solver with a strong sense of ownership, urgency, and accountability
• Ability to operate effectively in a fast-paced, global, and highly collaborative environment
• 'Run your own business' mentality — self-motivated, results-oriented, and comfortable navigating ambiguity

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development
• Diverse and inclusive work environment