Strategic Support Analyst (Japanese Speaker)

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Requirements

• 2+ years of proven experience in a Technical Support or Product Support role, investigating and resolving complex issues for a B2B SaaS company.
• Fluent in Japanese and English is critical
• Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced, high-pressure environment.
• Experience supporting high-value, enterprise-level customers where the software is business-critical.
• A self-motivated, proactive individual with a passion for learning and helping customers achieve their desired outcomes.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance