Client Success Onboarding Manager

The Client Success Onboarding Manager is responsible for helping clients transition from implementation to go-live with the Client Success Team, ensuring clients see immediate success and value, and coordinating onboarding related activities with clients throughout various stages of onboarding.

Requirements

• Minimum Experience: Experienced
• Bachelor’s degree and/or 2+ years of relevant work experience, preferably in project management, technology implementation, training or support
• Exceptional team player with the ability to facilitate and harness cross-team collaboration while working with teams in person and virtually.
• Proven track record of onboarding and supporting clients to deliver high client satisfaction, advocacy, and loyalty
• Strong listening and verbal communication skills
• A self-starter and quick learner comfortable in a fast-paced environment where priorities change constantly.
• Strong MS PowerPoint, Word, Excel, presentation and communication skills.
• Enthusiastic, positive, personable and flexible.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Excellent time management skills.
• Detail oriented, organized and highly efficient.

Benefits

• Equal Opportunity/Affirmative Action Employer
• Reasonable accommodation due to a disability
• Affirmative action programs to implement equal employment opportunity policy for individuals with disabilities and protected veterans