The Client Success Onboarding Manager is responsible for helping clients transition from implementation to go-live with the Client Success Team, ensuring clients see immediate success and value, and coordinating onboarding related activities with clients throughout various stages of onboarding.
Requirements
- Minimum Experience: Experienced
- Bachelor’s degree and/or 2+ years of relevant work experience, preferably in project management, technology implementation, training or support
- Exceptional team player with the ability to facilitate and harness cross-team collaboration while working with teams in person and virtually.
- Proven track record of onboarding and supporting clients to deliver high client satisfaction, advocacy, and loyalty
- Strong listening and verbal communication skills
- A self-starter and quick learner comfortable in a fast-paced environment where priorities change constantly.
- Strong MS PowerPoint, Word, Excel, presentation and communication skills.
- Enthusiastic, positive, personable and flexible.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Excellent time management skills.
- Detail oriented, organized and highly efficient.
Benefits
- Equal Opportunity/Affirmative Action Employer
- Reasonable accommodation due to a disability
- Affirmative action programs to implement equal employment opportunity policy for individuals with disabilities and protected veterans