Product Support Engineer - Anaqua

Anaqua is seeking a highly motivated Technical Support Engineer to help expand its global Support organization. The successful candidate will provide excellent technical solutions in a timely manner to clients, troubleshooting complex technical issues, and working closely with clients from around the globe.

Requirements

• Bachelor's or master's degree in computer science, software engineering (or any related technical discipline)
• At least 3-5 years of relevant experience in Tier 2 or 3 technical customer support (voice and email)
• Hands-on technical work experience with PostgreSQL
• Excellent analytical, troubleshooting, and debugging skills
• Great attention to details when communicating with clients (verbal & written)
• Flexibility in the organization of your work, allowing you to adapt to change
• Ability to be a quick learner, autonomous, resourceful, and a proactive self-starter, while also remaining process-oriented and a team player